Who we are
HomeVeya Exchange is run by HomeVeya Ltd, a company whose incorporation in England and Wales is in progress. Its company number is being registered, and will be added here once issued. Our registered office is 128 City Road, London EC1V 2NX.
We are the data controller for the details you give us when you pre-list your home, and you can contact us at [email protected].
What we collect
When you pre-list your home we collect:
- your email address and a password for your account (passwords are stored only in hashed form, so we can’t see them);
- your public display name and an optional short introduction;
- your home’s country, region, town or area and postcode (other members only ever see your area and postcode district — never your full postcode or address);
- home details: property type, rooms, landlord type, features, title, description and photos;
- your swap preferences: the swap types, areas, bedrooms and features you’re looking for;
- your choices about launch emails and the date you agreed to these terms.
How we use it
We use your details to create your account, prepare your listing so it’s ready when the app launches, email you about your account and the launch, and apply the early-member offer if you’re eligible. The legal reasons (lawful bases) we rely on are:
- Contract, or steps you ask us to take before entering into one (UK GDPR Article 6(1)(b)): creating and running your account, and saving and preparing your pre-listing.
- Consent (Article 6(1)(a)): sending you the launch email if you tick “Email me when HomeVeya Exchange launches”, and publishing your home when the app launches if you tick “Publish my home when HomeVeya Exchange launches”. You can withdraw consent at any time, but this doesn’t affect anything we did before you withdrew it.
- Legitimate interests (Article 6(1)(f)): keeping the service and your account secure, and preventing fraud and misuse.
Your listing isn’t shown to other members before launch, and you can sign in and review it at any time.
Stored on your device
While you fill in the form, your answers and photos are saved in your own browser (using IndexedDB storage on this website), so you don’t lose them if you close the tab or need to confirm your email. That copy is cleared as soon as your listing is saved to your account, and otherwise expires after 14 days.
While you finish signing up, a sign-in session token is also kept in your browser, and we sign you out of this website once your listing is saved. We don’t use advertising or tracking cookies.
Who we share it with
We use trusted providers to run the service, and they process your details only on our instructions:
- Supabase provides our database, account sign-in, photo storage and account emails (such as the link to confirm your email address). Our Supabase project is hosted in London, in the UK.
- Cloudflare hosts and delivers this website.
When you enter a postcode, it is sent to postcodes.io, a free postcode lookup service, to find your town and region; postcodes.io doesn’t receive your name or email. We don’t sell your details, and we don’t share them with landlords.
Our main database is in the UK. If a provider, or one of its sub-processors, processes your details outside the UK (for example on Cloudflare’s global network or through provider support teams), we rely on the safeguards in that provider’s data processing terms: the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or the UK–US Data Bridge where the recipient is certified under it.
How long we keep it
- If you start signing up but never confirm your email, or leave a draft listing unfinished, we delete the account and draft within 12 months.
- Answers saved in your browser are cleared as soon as your listing is saved to your account, and otherwise expire after 14 days.
- We keep your account and listing while your account is active, and if you ask us to delete them, we will.
- If you withdraw your pre-listing, we remove it.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the details we hold about you (access);
- have inaccurate details corrected (rectification);
- have your details deleted (erasure);
- object to how we use your details where we rely on legitimate interests;
- withdraw your consent at any time, for example to the launch email or to publishing your home at launch.
To use any of these rights, email [email protected] and we’ll reply within one month. If you’re unhappy with how we handle your details, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Terms of use
Pre-listing is free. Please give accurate details about a home you rent from a council or housing association, and don’t include anyone’s contact details or personal information in your description or photos.
A match on HomeVeya Exchange does not replace landlord approval: every swap needs your landlords’ written consent, and HomeVeya is not a landlord.
Early-member offer
We plan to give 60 days of HomeVeya Plus to people who pre-list before launch. It’s a planned launch offer, not a purchase, so no card is needed and nothing is charged, either now or automatically when the 60 days end.
We’ll explain how to activate it when the app launches, and if the offer changes before launch, we’ll update this page first.
Contact us
Email [email protected] or write to HomeVeya Ltd, 128 City Road, London EC1V 2NX.